Frequently Asked Questions

It depends on your home size. Our packages are setup by bedroom size and you can always add more!

No problem! Contact us and we'll deliver additional totes to you. You'll only pay for the extra totes you need.

We charge a $25.00 replacement fee for each lost or damaged tote. Late fees apply after your rental period ends. Contact us if you need an extension before your rental ends.

Absolutely! Every tote is thoroughly cleaned and sanitized between each rental to ensure you receive clean, ready-to-use boxes.

Yes! We deliver to your door. Additional fees may apply for stairs or long-carry situations. Let us know your situation when booking.

Yes, we offer totes for purchase. Contact us at info@tahoetotes.com for pricing and availability.

Ops Finest LLC is the parent company of Tahoe Totes. Ops Finest backs the Tahoe Totes by bringing over 20 years of logistics and transportation experience to the brand.

Nope. You are responsible for packing, moving and unpacking. Your items remain in your possession at all times. Need help moving? Email us at info@tahoetotes.com and we’re happy to help you find a great local moving partner.

We offer a haul away service at the same competitive prices that local “junk hauling” companies offer. Email info@tahoetotes.com for a free quote.

No, but we can deliver and pickup the totes to local storage unit locations instead of your address at no additional charge.

Yes! We offer Realtor discounts if you would like to wow your client and help them get into their new house without the hassles of cardboard and tape. Contact us at info@tahoetotes.com for Realtor pricing.

Yes! We’re locally owned and operated right here in Reno & Sparks, NV. We’d love to partner with another local business to keep money back in our Northern Nevada community.

Email us at info@tahoetotes.com and let us know your cause, we’d love to see where we can help support our local Northern Nevada communities.

Residential moves are our primary market but we support Commercial and Industrial moves as well. Email info@tahoetotes.com for a quote or help choosing which package is for you.

No, our local facility isn’t designed for pickup or drop off. We handle delivery and pickup for you free of charge.

Yes, in most cases someone over the age of 18 needs to be present to sign for and accept the delivery. If for some reason you will not be present, let us know in advance to work out a special delivery.

Our totes, aka reusable, industrial grade plastic moving boxes are the equivilent of a large cardboard box. Measurements are 27” by 17” at the top, 24.5” by 14.5” at the bottom, and 13” tall.

No, we are a door to door delivery service. We drop off your totes at the nearest accessible point outside your home, apartment or office. We don’t carry items inside your home or apartment.

We typically require 48 hours advance notice to cancel your reservation without a fee. We’re locally owned and operated here in Northern Nevada and understand life happens. Contact us at info@tahoetotes.com and we’ll work it out!

No! Delivery and pickup is included in the price of the rental package. It also includes labels, zip ties and tote dollies.